Samsung downplays display issues with the Galaxy Fold

Samsung downplays display issues with the Galaxy Fold

Several US-based reviewers reported worrying issues with the flexible display of the Samsung Galaxy Fold yesterday, but the Korean company will go ahead and launch the device as planned, a spokesperson told Foldable News today. ‘We’ve worked on this technology for 7 years and we’re confident that there will be no major issues going forward’, Nousjka Bakker of Samsung Netherlands told us.

Guarantee

‘The Galaxy Fold comes with a full year guarantee, so should there be issues, including display failure, it’s covered 100%’, she said. ‘But it’s certainly not advised to peel off the protective top layer of the display, because that will cause malfunction as we saw with the US journalists. We will add a clearer warning to prevent this from happening.’

Protective layer

Several vloggers and reporters published pictures yesterday of broken displays. Two of them teared off the top-layer of the display, thinking it was a screen cover that could be removed.

MKHBD

Celebrity vlogger Marques Brownlee also peeled off the top layer and his display died almost instantly.

Other issues

More worrying, Dieter Bohn of The Verge experienced a small bulge under his display. Possible this was caused by using clay in a photoshoot of his review sample device. And a reporter from CNBC had a display meltdown after two days. He did not remove the top layer.

Stock down

The avalanche of display problems, one week before the commercial launch, prompted Cnet to write: ‘The Galaxy Fold sensation is turning into a tragedy fast’. Samsung stock price was down 3% today on the news of the display issues. Earlier, the Note 7 and Note 9 had battery problems, shortly after launching.

Statement

This is the official statement that Samsung issued today:

‘A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter. 
Separately, a few reviewers reported having removed the top layer of the
display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure
designed to protect the screen from unintended scratches. Removing the
protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.’